RULES & REGULATIONS
It’s safe and easy to pay for selected goods at www.tatapaper.lt online store – via e-banking using the paysera.lt system. You can also use the PayPal payment system in foreign countries.
DELIVERY IN LITHUANIA
Shipment is delivered free of charge to the customer within 3-5 business days if there are no other production terms specified in the product description. Please pay attention to the goods that we do not currently have – if you order that particular item, it will arrive later, but delivery will be free of charge. If you have an urgent question please do not hesitate to call call +370 6 5085426.
- Standard package up to 2 kg – 10-15 Eur, delivery within 7-15 work days;
- Express package up to 2 kg – 30 Eur, delivery within 3 work days. If you think that the parcel will weigh more than 2 kg, please contact us at [email protected] before ordering.
If you bought our product, but something is wrong, please let us know by +370 6 5085426 or [email protected] immediately after receiving it. We will arrange the change to another size/model or agree on return conditions. Inappropriate quality goods are exchanged or returned in accordance with the EU’s “Return and Exchange Rules”:
- Write us an email to [email protected] and inform about your intention to return or change the item with other goods no later than within 7 days from the delivery of your order.
- Goods bought on Tata Paper e-shop can be returned within 14 calendar days after their delivery. The returned item must be not used, and still have all labels.
- The return shipment of unwanted goods will need to be taken care by you. It can be done by one of the following options: a) send the package through LP express terminal. You can find the list of their locations here www.lpexpress.lt. At the terminal, please select “Send Shipping” -> “From Terminal to Terminal”. Recipient is MB Tata. Address: Žirmūnų str.2, Vilnius, Vilnius. Tel. +370 6 5085426. At the terminals, you can only pay by card (this service will cost aprox.1.2 – 2 Eur). b) send the shipment via OMNIVA terminals. Here you can check the list of their locations: https://www.omniva.lt/verslo/pastomatu_adresai. Our address there: Žirmūnų g. 64 (Rimi Žirmūnų), telephone number: +370 6 5085426
- Please attach an invoice or a copy of it as well as your bank account number to return the money for the returned item.
- Upon receiving the goods in conditions described in clauses 1 through 6, we commit ourselves to transfer money to your account within 5 business days.
Thank you for visiting and purchasing from us.