FREQUENTLY ASKED QUESTIONS
What is washable paper?Washable paper, often referred to as vegan leather, is a fabric made from plant roots. After harvesting, these roots are collected, sifted, and specially processed. The fabric is then tanned, stretched, and finished to create a strong, durable, and long-lasting material. It resembles paper, but unlike regular paper, it is washable, hence the name.
How long does it take to deliver the package?
Typically, goods are delivered within 3-5 days. However, if the item is out of stock or there is a high volume of orders, delays may occur.
Can I collect the product myself?
Yes, you can arrange for self-collection by contacting us via email or phone.
Do you ship goods abroad?
Yes, for international shipping, please email us at tatapaper@tatapaper.lt. We will arrange the most convenient delivery method. We primarily use Lithuanian Post; standard parcels up to 2 kg cost 10-15 EUR, with delivery taking 7-15 days.
Can goods be returned?
Yes, goods can be returned. For more information, please refer to our RETURN POLICY
Do TATA PAPER products require special care?
Our products do not require special maintenance. They can be washed under running water or in a washing machine. Follow the manufacturer’s instructions: wash at temperatures no higher than 30 degrees and use neutral detergents. Let them dry naturally.
How to clean backpacks/products?
You can wash our products under running water or in a washing machine. Ensure the water temperature does not exceed 30 degrees and use neutral detergents. When washing by hand, avoid using rough brushes or sponges to prevent surface damage. After washing, let the product dry naturally without using a radiator or coi.
What contacts can be made to inquire about the product?
ou can reach us via email, phone, or through our social media channels.
Do you sew custom design products?
Yes, we do. Please contact us to discuss your preferences and the possibilities.